We cannot offer refunds on purchases of our time, services and support as DC V-Twin is providing you the right to our time. We will take back anything we sell if we receive it within fourteen days after you receive it. There is a 25% re-stocking fee charged against all returned parts. We cannot take back used or installed parts, even if only installed to test fitment. Parts must be re-saleable and in the original unopened packaging. Call us at 1-478-988-4313 to arrange for any returned products. Please include a copy of your invoice with the return. We reserve the right to not accept any parts for return that we find o have been installed, used, or not in compliance with the above return criteria. Shipping and/or handling is also non-refundable. Thank you for your understanding.